Frequently Asked Questions (FAQs)

The Quit Password is a secure code used to exit Kite Student Portal when the red lock screen appears. This screen may be triggered if:

• The device loses internet connection
• Student Portal was not closed properly
• The device powers down due to low battery
• Another application takes focus away from Student Portal 

The red lock screen can appear on Windows, Mac, iPad, or Android testing devices. 

To exit the red screen, you must contact Kite Support to request the Quit Password. This password is not published on the website or in any manuals for security reasons. When contacting Kite Support, please include the email address linked to your Educator Portal account and the type of device you're using.

Note: The Quit Password is specific to each device type.

Teachers may assist by reading one or two words for students who can otherwise independently read the test.

Note: Teachers, test administrators, and proctors may not read anything aloud for a student from an ELA reading passage.

In general, a student should complete the test before closing Kite Student Portal. However, if a student needs to exit the test during the testing period, they should use the save button at the bottom of the test to save the completed work prior to exiting the test. 

If there is no save button available, the student may exit the test without submitting the answers by rebooting the device. Answers input up to that point will be saved. Please contact Kite Support if you need assistance continuing testing. 

The student should exit the test. (See question above). The student should move to the new room or device as soon as possible and log back into Kite Student Portal. 

The student can resume testing once they are ready. Answers input up to that point will be saved. Please contact Kite Support if you need assistance continuing testing 

If students can log in to the system but individual items or images are not appearing during the test session, your network may be blocking access to the Kite servers. Please confer with your local technical staff to ensure that the updated whitelist settings have been applied.

If you have any questions regarding whitelist settings, please reference the Kite Suite Whitelist Settings (pdf) resource or contact the Kite Service Desk.

Yes, practice tests are available for KAP, KELPA, and Grade 2 Reading, as well as Technology Practice Tests. Please see the Kite Practice Test Guide for more information.

If your account is locked, please contact your testing coordinator first. If you are the District Test Coordinator and are unable to help unlock the account, please reach out to KSDE for support.

Yes, Kite uses Multifactor Authentication (MFA) when logging into Educator Portal. MFA adds an additional layer of security by requiring users to provide two or more verification factors to gain access to systems and applications, significantly reducing the risk of unauthorized access even if a password is compromised.

How it Works

After entering your password, you will receive an emailed code that must be entered to successfully login to Educator Portal. This code is active for 30 minutes. After 30 minutes, a new code will need to be requested.

There will be an option to send the code to your cell phone number in 2026. Please reference the Test Coordinator Manual found in the Educators and Test Administrators section for updates and additional information.

It is the responsibility of the test coordinator to ensure that all students and rosters have been created and added in Educator Portal prior to testing. If you do not see students listed in Educator Portal, please contact your test coordinator or the person responsible for managing student and roster records.

If you are a test administrator and no rosters appear under your account, ask your test coordinator to verify that your Educator Portal account information is correct and matches your TASC record. The test coordinator can then resubmit the TASC record with the corrected information to generate rosters.

If a TEST record is submitted, the student will not receive roster assignments as rosters are not used for the summative assessment. Please contact Kite Support if you have questions on this process.

Use either of the following options to locate test tickets in Educator Portal:

Option 1: Download Test Tickets from the Manage Tests Menu

1. Select Manage Tests in the navigation menu, the select Test Coordination.
2. Select the appropriate filters (e.g., testing program, school), then click Search.
3. In the “Tickets” column, download and open the PDF to view test tickets.

Tip: To select multiple rows, check the boxes next to each desired row and click View Tickets above the table. 

Option 2: Use the Student Login Usernames/Passwords Extract

1. Select Reports in the navigation menu, then click Data Extracts.
2. Locate the row titled Student Login Usernames/Passwords.
3. Click New File and apply the required extract filters.
4. Choose to download the file as a PDF or CSV.
5. When the file is ready, a PDF or CSV icon will appear in the File column.
6. Click the icon to open or download the document.

Daily Access Codes (DACs) are numeric values generated in Educator Portal that, along with student usernames and passwords, grant students access to high-stakes Summative tests. A DAC includes information such as the date and time it is valid, the subject and grade level, and the access code for each test session. They are available for the current testing day and the following day after 2:30 PM. For Monday testing, DACs become available on Sunday at 2:30 PM.

Once you have logged in to Kite Educator Portal, locate the Daily Access Codes by navigating to Manage Tests > Test Coordination > View Daily Access Codes. For more information or if you need help locating your DAC code, please review the Test Administrator Manual located in the Educators and Test Administrators section.

A Building or District Test Coordinator can modify the earliest and latest times that DACs are available for their district or school by navigating to Settings > Organizations and selecting "Edit DAC Time."

If your student is taking a high-stakes test and needs to have their test reactivated, perform the following steps:

Note: If the status is listed as “In Progress” in the test monitoring area of the Kite Educator Portal, the test can be re-entered using a Daily Access Code. If the student re-enters the test on the same day, then they will use the DAC for that day. If the student continues testing on a different day, a new DAC will need to be acquired.

1. Log in to Kite Educator Portal.
2. Click on the Manage Tests menu.
3. Click on Test Coordination.
4. Fill in any required drop downs and click search.
5. Find and select the name of the test session in which the student needs to be reactivated.
6. Click the Monitor tab.
7. Status check: If the student’s test status is “In Progress,” the student’s test will not need to be reactivated and should be visible to the student when they login to Student Portal. If the test shows as “Complete,” it will need to be reactivated.
8. Select the student by checking the box in front of the Student Record.
9. Click the “Reactivate” button below the table and to the right side of the page.
10. A message will confirm the reactivation, and the status of the test will change to “In Progress.” The student will now have to log back into the test using the Daily Access Code for the current day, moving through the sections in sequential order, starting with section 1, clicking the “End” button for each section. The answers previously entered by the student will be saved.

If a student is taking a math test which has calculator use/disuse requirements, and if the student has moved passed the no-calculator stage, they will enter the test after that section. Please contact Kite Support for more information.

When adding students for the screener, you may see a "screen for next year" checkbox. This is enabled/clickable only in the months following spring break through the summer months in the event a student takes the screener late in the year or over the summer, their screener enrollment and report will be retained and applied for the following school year.

After screening, it is essential that the student's KELPA Screener record be linked with an SSID. If a student transfers to another district in Kansas, the same SSID will connect the student to their Screener report. Screener reports will be available only during the academic year in which they were administered, if the SSID is not added to the screener student. For the reports to be available to other districts, students must be linked with their SSID before the end of July each year.

This can be done in Educator Portal via Settings > Screener Students, or through CSV upload.

Reports are generated automatically if the student is not proficient after sessions 1 or 2. At session 3, the report will generate after the teacher has completed manual scoring.

Students are added using Educator Portal by those with a District Test Coordinator, District User, Building Test Coordinator, or Building User role. Students taking the screener are added with a TEST or TASC record and will not be automatically enrolled into the KELPA Summative assessment. They will need to have a TEST record submitted to be able to take KELPA.

KELPA Screener requires only a local ID to allow students to participate as many may not yet have a State Student Identifier. A State Student Identifier is required for their results to be retained.

For educators planning to administer the KELPA Screener to students that have recently arrived in the United States, a new option to bypass the full KELPA Screener is now available. This “Pre-Screen” survey completed in Kite Educator Portal in just a few minutes helps determine if the student should complete the KELPA Screener or if they should bypass the screener and be enrolled in the ESOL program. For more information about how to administer the Pre-Screen survey, see the KELPA Screener Manual (pdf).

The KELPA Test Administration and Scoring materials can be found under the HELP tab inside Educator Portal. These secure materials are posted one to two weeks prior to the start of KELPA testing and can be accessed by district level users, building level users, and teachers who are tied to KELPA.

Kite Educator Portal is a web-based application, and you can reach it at https://educator.kiteaai.org.

Kite Educator Portal is used by educators and test coordinators to view student and roster information. Test coordinators can manage data, monitor tests, and print score reports using Educator Portal.

Kite Student Portal is the application that students use to take tests. The application must be downloaded and installed on testing machines before testing begins. Kite Student Portal installation guides can be found on the Resources page.

Once the power is back on and stabilized, power on the machine, open Kite Student Portal, and resume testing.

In most cases, Student Portal will resume normal behavior once the network connection is restored. However, if the application becomes unresponsive, a message may appear indicating that Student Portal is attempting to reconnect. If reconnection is unsuccessful after 30 seconds, a message will display stating that the connection was lost. At this point, Student Portal will provide the option to “Close Kite”, which safely saves the student’s progress and closes the application.

Once the network is stable, the student can reopen Student Portal and resume testing. All responses entered prior to shutdown will be retained.

If you have questions or still encounter issues after a connection issue, please contact Kite Support for further assistance.

In most cases, test sessions time out after ninety (90) minutes of inactivity. If the students return to the machines before the tests time out, they can continue testing as usual. If the test machines have locked (i.e., hibernated, gone to sleep, etc.), the students should be able to continue testing within the 90-minute time period. Please contact Kite Support if you have questions about continuing testing.

If a student questions the accuracy of an item, follow the procedure outlined below. 

Step 1: Address the Student

Repeat the relevant guidance from the test directions (printed or in Kite), such as: 

• “Choose the answer that you think is best.”
• “There is one correct or best answer to each question.”
• “Carefully read the question.”
• “Work the problem.”

In certain situations, it may also be appropriate to inform the student or reader that their concern will be shared with KSDE and AAI for further review and analysis.

Step 2: Gather and Report Information

Collect the following information and forward the information to the District Test Coordinator, who will then forward the information to the Kite Service Desk and KSDE:

1. State Student ID only – Do not include the name, building, or district.
2. Subject of the test (ex. ELA, math, science)
3. Session number and the item number
4. Report the issue, not the item content (ex. No correct answer, multiple correct answers, A and C are both correct, a word is misspelled, the sentence is grammatically incorrect, etc.)
5. Do not forward the item, the item stem, any answer choices, or narrative descriptions of the item via email. These are live, secure test items
6. Do not send pictures of the item

Uploading TASC records is one of two ways to enroll a student. A TASC record will both enroll and roster students to a teacher for a given subject. The process can take two to three hours for data to be finalized in Educator Portal.

Please contact Kite Support or the KIDS help desk for questions about enrolling students.

We conduct yearly maintenance on our system and our tests during the summer months. This allows for new tests to be added and any improvements to be made to existing tests. We always target a release date on or around September 15 to allow this work to be completed. 

Kite Student Portal can only be used on supported devices and platforms. To view a list of supported devices and platforms, visit the Technology Coordinators page. 

Two Student Portal installers, an .exe and .msi, are available to download for Windows testing devices. You can install and run either one of the installers on your machine or a network administrator can push the installation to the devices that students will use for testing. The .msi package does not contain the dependencies that are required to run the Kite Student Portal, for that reason the .exe installation is suggested for first-time installs. 

Kite Student Portal will be disabled by default in Chromebooks starting with the July 2025 release of M138 due to Google's ongoing deprecation of Chrome Apps. If you are planning to update to M138, refer to the Kite Student Portal Updates for 2026 (pdf) for more information and required processes to ensure your devices are ready for testing.

If you are a technology coordinator, be sure to visit the Technology Coordinators page for the most up-to-date information on Kite software.

The Kite Technology team understands the importance of network security. To ensure smooth testing, you must add our application and corresponding URLs to your allowed list in your antivirus, firewall, content filter. This will allow the Student Portal application to successfully pass through any SSL decryption. Please see the Kite Suite Whitelist Settings document for the complete list of URLs to whitelist.