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What if students are unable to see items or images during the assessment?

What if students are unable to see items or images during the assessment?

Question Type
Student Portal
Question Answers

If students can log in to the system but individual items or images are not appearing during the test session, your network may be blocking access to the Kite servers. Please confer with your local technical staff to ensure that the updated whitelist settings have been applied.

If you have any questions regarding whitelist settings, please reference the Kite Suite Whitelist Settings (pdf) resource or contact the Kite Service Desk.