If students can log in to the system but individual items or images are not appearing during the test session, your network may be blocking access to the Kite servers. Please confer with your local technical staff to ensure that the updated whitelist settings (on ports 80 and 443) have been applied.

If you have any questions regarding whitelist settings, please reference the Kite Suite Whitelist Settings (pdf) resource or contact the Kite Service Desk.