Power or Internet Interruptions
Often, Student Portal will resume normal behavior when the network returns. However, if the application stops responding, you may see a message that reads, “Do not close the test.” This indicates that Student Portal is trying to reconnect. If it cannot reconnect after several minutes, you may see a message that says connection was lost. If the test cannot be exited, you will need to restart the device.
If there is no option to close Student Portal, please reboot the testing device. When the network returns to normal, the student can resume testing in Student Portal; all answers input prior to shutdown will be retained. Please contact Kite Support if you have questions about continuing testing.