In most cases, Student Portal will resume normal behavior once the network connection is restored. However, if the application becomes unresponsive, a message may appear indicating that Student Portal is attempting to reconnect. If reconnection is unsuccessful after 30 seconds, a message will display stating that the connection was lost. At this point, Student Portal will provide the option to “Close Kite”, which safely saves the student’s progress and closes the application.

Once the network is stable, the student can reopen Student Portal and resume testing. All responses entered prior to shutdown will be retained.

If you have questions or still encounter issues after a connection issue, please contact Kite Support for further assistance.